Please read all 33 sections carefully before using PrimeLine Service.
By requesting any service, sending funds, submitting account details, communicating with PrimeLine Service ("PrimeLine Service", "we", "us", or "our"), or otherwise engaging with our services, you confirm that you have read, understood, and agreed to these Terms and Conditions.
If you do not agree to these Terms, you must not use our services.
PrimeLine Service is independently owned, operated, controlled, and managed by Raweesha Gunarathna and Dhanuka Heshan.
All operational decisions, financial management, customer support oversight, risk management, compliance decisions, branding, and service administration are controlled exclusively by PrimeLine Service management.
No person, reseller, agent, representative, or third party may act on behalf of PrimeLine Service unless officially authorized through verified business channels.
PrimeLine Service provides independent transaction assistance and related support services requested by customers in connection with third-party platforms.
Services may include:
PrimeLine Service reserves the right to modify, suspend, restrict, refuse, investigate, or discontinue any service at any time without prior notice.
PrimeLine Service is an independent service provider.
PrimeLine Service is not owned by, operated by, sponsored by, endorsed by, or officially affiliated with any third-party platform, gaming operator, financial institution, bank, payment provider, wallet service, or other external organization.
Issues relating to third-party platforms, including account restrictions, account verification, login access, platform policies, promotions, bonuses, technical issues, deposit acceptance, withdrawal approval, or platform decisions remain solely the responsibility of the relevant third-party platform.
By using our services, you represent and warrant that:
By sending funds to PrimeLine Service, you confirm that:
You accept full responsibility for the legality, ownership, source, and authorization of all funds submitted.
PrimeLine Service is not a bank, escrow provider, remittance service, payment processor for unrelated transactions, marketplace intermediary, or money transfer service.
PrimeLine Service accepts no responsibility for disputes, chargebacks, losses, reversals, freezes, investigations, or claims arising from unauthorized third-party use of our payment channels.
Only communications sent through officially controlled PrimeLine Service channels shall be considered authentic.
PrimeLine Service shall not be liable for losses caused by:
Customers are responsible for verifying authenticity before making payments or sharing information.
All fees, commissions, exchange rates, pricing structures, and quotations remain subject to change until a transaction has been confirmed by PrimeLine Service.
Once a requested service has been successfully completed, payments are generally considered final.
PrimeLine Service is under no obligation to accept, process, complete, approve, or honor any deposit, withdrawal, transfer, payment, or service request submitted by a customer.
No customer has any entitlement, expectation, or guaranteed right to receive services from PrimeLine Service merely because a request has been submitted, payment has been made, previous services have been provided, or communications have taken place.
PrimeLine Service may refuse to process any deposit or withdrawal request where operational, security, verification, compliance, fraud prevention, risk management, legal, regulatory, or business concerns exist, or where PrimeLine Service otherwise determines, at its sole discretion, not to proceed with the request.
PrimeLine Service shall have no obligation to provide an explanation, justification, notice, compensation, or alternative service where this right is exercised.
Where a customer submits an incorrect amount, duplicate payment, unidentified payment, or payment that does not follow provided instructions, administrative review may be required.
PrimeLine Service reserves the right to determine the appropriate corrective action, if any, following investigation.
Customers are solely responsible for ensuring the accuracy of all information submitted.
This includes:
PrimeLine Service aims to process transactions as quickly as reasonably possible.
Delays may occur due to:
PrimeLine Service does not guarantee:
All final decisions relating to deposits, withdrawals, and third-party platform activity remain subject to the relevant third-party provider and applicable operational requirements.
Any refund approved by PrimeLine Service may be subject to:
Approved refunds will be returned through a reasonably appropriate payment method where possible.
PrimeLine Service may request identity verification, proof of payment, ownership verification, source-of-funds documentation, or additional supporting evidence before processing any transaction.
Risk concerns may include:
Where such conduct occurs, PrimeLine Service reserves the right to:
PrimeLine Service reserves all legal rights and remedies available under applicable law.
PrimeLine Service reserves the right to refuse, restrict, suspend, or permanently discontinue services to any customer who engages in:
Customers are expected to communicate respectfully and honestly at all times.
Where a customer fails to provide payment proof and notification within the required fifteen (15) minute period:
Customers are solely responsible for ensuring that payment proof and transaction details are submitted within the required notification period.
PrimeLine Service shall not accept, investigate, process, reconcile, credit, or otherwise handle any claim relating to a late-notified payment except where PrimeLine Service expressly decides to do so.
PrimeLine Service may rely upon:
Such records may be treated as authoritative evidence when resolving disputes.
PrimeLine Service does not provide financial advice, investment advice, profit guarantees, strategic recommendations, or outcome predictions.
Customers acknowledge that all activities conducted through third-party platforms are undertaken at their own risk.
To the maximum extent permitted by law, PrimeLine Service shall not be liable for:
PrimeLine Service may retain transaction records, communications, verification documents, payment information, operational logs, and security records for:
PrimeLine Service may cooperate with banks, payment providers, regulators, law enforcement agencies, or competent authorities where legally required or reasonably necessary.
PrimeLine Service may collect and process information including:
Information may be used for:
Information may be shared where reasonably necessary with banks, payment providers, regulators, law enforcement agencies, auditors, professional advisers, or service providers.
Records may be retained for as long as reasonably necessary for operational, legal, compliance, security, accounting, tax, or dispute-resolution purposes.
Service availability may be affected by maintenance, public holidays, technical failures, high transaction volumes, emergencies, network outages, or events beyond our control.
PrimeLine Service shall not be responsible for delays, interruptions, failures, losses, or inability to perform services caused by circumstances beyond our reasonable control.
Such events include:
PrimeLine Service reserves the right to amend, update, modify, replace, or revise these Terms and Conditions at any time.
Continued use of services following publication of updated Terms constitutes acceptance of those revised Terms.
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Sri Lanka.
Any dispute arising from these Terms or the use of PrimeLine Service shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.
Customers agree to indemnify, defend, and hold harmless PrimeLine Service, its owners, operators, employees, contractors, and representatives from and against any claims, liabilities, losses, damages, costs, expenses, penalties, fines, investigations, legal proceedings, or legal fees arising from:
This obligation survives termination of any customer relationship.
If any provision of these Terms and Conditions is determined to be invalid, unlawful, unenforceable, or void by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
The invalid provision shall be interpreted as closely as possible to its original intent while remaining legally enforceable.
These Terms and Conditions constitute the entire agreement between PrimeLine Service and the customer.
They supersede all prior discussions, communications, understandings, representations, agreements, promises, or arrangements relating to the services provided by PrimeLine Service.
By using PrimeLine Service you confirm you have read and fully accepted all 33 sections of these Terms & Conditions.
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